System record
Customer support copilot
Answers customer questions in the help widget and drafts replies for agents.
In progress
The classification
- Our role
- PROVIDER
- Risk tier
- MINIMAL
- Annex III area
- None
- System owner
- Jamie Lee
- Business area
- Customer experience
- Last reviewed
- 02.09.2026
Obligations
| Article | Duty | Owner | Due | Applies | Status |
|---|---|---|---|---|---|
Art. 5 | Classify | Unassigned | — | In force | To do |
Art. 4 | Scope & literacy | Unassigned | — | In force | To do |
GDPR Art. 6 | Scope & literacy | Unassigned | — | In force | To do |
Art. 50(1) | Build & document | Unassigned | — | In force | To do |
Art. 50(2) | Build & document | Unassigned | — | In force | To do |
GDPR Art. 12–14 | Build & document | Unassigned | — | In force | To do |
GDPR Art. 28 | Build & document | Unassigned | — | In force | To do |