1. Overview
Which part of this policy applies to you depends on whether you bought the subscription in the course of a business or as a consumer. Checkout asks you which it is before any payment details are taken, and we keep a record of your answer. Choose business and Section 2 applies. Choose consumer — buying wholly or mainly outside any trade, business or profession — and Section 3 applies, including the 14-day withdrawal right.
2. Business subscriptions (default)
2.1 No refund after activation
For business subscriptions, fees are non-refundable once the subscription is activated and you have been given access to the paid Tier, except where required by law or expressly stated below. This is because access to the software service begins immediately on activation.
2.2 Cancellation
You may cancel at any time from your account settings. Cancellation stops future renewals; it takes effect at the end of the then-current billing period, and you keep access until then. We do not provide pro-rata refunds for the unused part of a paid period unless required by law.
2.3 Service credits
Paid self-serve Tiers do not include service credits. Any service-level credits are available only on the Enterprise Tier where expressly set out in a signed agreement or order form.
3. Consumer subscriptions (14-day withdrawal right)
If you bought as a consumer:
Under EU and Irish consumer-protection law you generally have a 14-day right to withdraw from a distance contract for a digital service. The period runs from the day after you subscribe.
3.1 The 14-day withdrawal right
If this applies to you, you may withdraw within 14 days — for any reason, and without giving one. Nothing you do inside those 14 days takes the right away. What you get back depends on one choice you make at checkout, set out in 3.2.
3.2 If you ask us to start immediately
Access begins as soon as you subscribe only if you ask for it. At checkout, consumers are offered two separate tick-boxes, both optional and neither pre-ticked:
- a request that we begin providing the service during the 14-day period; and
- an acknowledgement that if you then withdraw, you pay a proportionate amount for the days you had access.
If you tick both and later withdraw inside the 14 days, we refund what you paid less an amount proportionate to the part of the billing period you had access for. You do not lose the right, and you are never charged for time you did not have.
If you tick neither — which is a perfectly ordinary choice and does not stop you subscribing — you keep the withdrawal right untouched. Withdraw inside the 14 days and we refund every euro you paid, with no deduction for use.
3.3 How to withdraw
Go to Settings → Billing in your account and use Withdraw and cancel, or email info@veritome.eu from your account address — either works, at any point inside the 14 days. You do not have to give a reason, and we will not ask for one. Your subscription is cancelled straight away, and we refund to the original payment method, normally within 14 days.
4. Annual plans
Annual plans are billed in advance for the year. The rules above apply: business annual plans are non-refundable after activation (cancellation stops the next renewal); consumer annual plans are subject to the 14-day withdrawal right in Section 3.
5. Free Tier
No fees are charged for the Free Tier, so no refunds arise.
6. Failed, duplicate, or incorrect charges
If you were charged in error — for example a duplicate charge, or a charge after a valid cancellation — contact us and we will investigate and refund any incorrect amount. This is separate from, and not limited by, the rules above.
7. How to request a refund
Email info@veritome.eu with your account email and the reason for your request. For consumer withdrawals, please tell us you are exercising your 14-day withdrawal right.
Veritome by Relay Labs Ltd.
Dublin, Ireland