1. Scope of this Schedule
This Schedule states the features, limits and service levels of each Tier. The price of each Tier is shown on the pricing page and is repeated here for convenience; where the two differ, the pricing page is the current offer and this Schedule is the position as at its stated date.
Under clause 21 of the Agreement this Schedule may be updated as features and Tiers change, without re-papering the Agreement, provided that no update materially reduces the core functionality of a paid Tier during a paid term.
2. Tiers and limits
A limit in this table is the limit the Service enforces. "Systems" is the number of AI systems the register admits; "high-risk" is the number of those that may be classified as high-risk and carry the full high-risk programme; "assessments" is the number of AI-assisted assessments a calendar month.
| Tier | Price / month | Systems | High-risk | Users | Assessments |
|---|---|---|---|---|---|
| Classify | €0 | 3 | 0 | 2 | 5 |
| Starter | €79€66 billed annually | 5 | 0 | 5 | 50 |
| Govern | €199€166 billed annually | 25 | 1 | 15 | 250 |
| Manage | €599€499 billed annually | Unlimited | 3 | Unlimited | Fair use |
| Enterprise | from €1,500 | As agreed | As agreed | As agreed | As agreed |
Prices are exclusive of VAT, which is charged in accordance with clause 5.3 of the Agreement. Annual billing is charged at 10 months of the monthly rate for twelve months of service.
Founding rate — 30% off your plan for as long as you stay subscribed, for any organisation created before 13 October 2026. Applied automatically; no code needed. Add-ons are never discounted.
3. Service levels
The availability target is measured monthly and excludes scheduled maintenance, which we announce in advance, and any period of suspension permitted by clause 5.5 or 20.4 of the Agreement. The support response target is the time in which we aim to make first substantive contact; it is not a commitment to resolve an issue within that time.
| Tier | Availability target | Support response | Service credits |
|---|---|---|---|
| Classify | No target | Help Centre only | No |
| Starter | 99.5% | 2 business days | No |
| Govern | 99.5% | 2 business days | No |
| Manage | 99.5% | 1 business day | No |
| Enterprise | As agreed in the order form | As agreed in the order form | May apply, if the order form says so |
An availability target is not a service-level agreement with credits. No self-serve Tier carries service credits. Where we miss the 99.5% target your remedies are those in the Agreement, including termination under clause 20 and the refund provisions of the Refund Policy. An Enterprise subscription may carry a negotiated service level agreement with credits, as set out in its signed agreement or order form.
AI features, including Aria, depend on third-party model providers and are not covered by the availability target — see clause 11.5 of the Agreement.
4. Add-ons
The following may be added to a subscription. An add-on is charged at its list price and is not discounted by the founding rate.
| Add-on | Price | Available on |
|---|---|---|
| Additional high-risk AI system | €49/month each | On any tier that already includes at least one high-risk system |
| ISO/IEC 27001 programme | €199/month | On Govern; included from Manage |
| ISO/IEC 42001 programme | Included | Included from Govern |
| NIST AI RMF programme | Included | Included from Govern |
Access to a particular Framework may depend on your Tier or on a programme purchased separately. The Frameworks the Service supports are listed in Schedule 2.
5. Enterprise
An Enterprise subscription is quoted, and its limits, service levels and any service credits are those set out in the signed order form or agreement. Where that document conflicts with this Schedule, it prevails — see clause 1.2 of the Agreement.
6. The Agreement
This Schedule is meaningless on its own. Read it with the Veritome Platform Subscription Agreement, which governs your subscription, and with Schedule 2, which lists the Frameworks the Service supports.